Privacy Policy

Last Updated: June 2025

This Privacy Policy describes how QueueMadeEasy (``we``, ``our``, ``us``) collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services.
By using QueueMadeEasy, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information (Patients)
  • Name, phone number, and email address
  • Age, gender, and address (if provided)
  • Appointment details (clinic, doctor, date, time)
  • Any optional notes submitted by users during bookings
b. Personal Information (Doctors/Clinics)
  • Clinic or hospital name, contact details, address
  • Doctor’s name, qualifications, specialization
  • Schedule, consultation availability, and queue data
c. Usage Information
  • Device type, IP address, browser type, access times
  • Pages visited, features used, actions taken within the app/website

2. How We Use Your Information

We use the collected information to:

  • Facilitate appointment booking and queue tracking
  • Send appointment confirmations and reminders
  • Improve user experience and platform performance
  • Communicate updates, support information, or promotional material (only with consent)

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share your data:

  • With doctors and clinics for managing your appointments and queues
  • With service providers who assist in delivering our platform functionality (e.g., cloud services, SMS providers)
  • When required by law or to protect our legal rights

4. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online service can guarantee 100% security.

5. Data Retention

We retain personal data for as long as necessary to provide our services and for legitimate business or legal purposes.

Users may request deletion of their data by contacting us at info@queuemadeeasy.com.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete information
  • Request deletion of your personal data
  • Withdraw consent for optional communications

To exercise these rights, please contact us at info@queuemadeeasy.com.

7. Children's Privacy

QueueMadeEasy is not intended for use by children under 18 without parental or guardian supervision. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
📧 Email: info@queuemadeeasy.com
🌐 Website: www.queuemadeeasy.com